Good day and I am glad to have this opportunity to convey my sincere thanks for your excellent support. A critical situation that had prefaced me due to the terms of my policy, mandatory documents needed and few prerequisites as required. A right guided approach by you and your team , helped me to navigate thru all the process and most professionally , I could complete my submission. Happy to say that the payment happened within time as forecasted and committed by you. Special thanks to your team member to take my follow up calls and messages with great patience and perseverance.